Returns & Refund Policy

All items are thoroughly quality-checked before dispatch. In the unlikely event that your item arrives damaged, please message us on Instagram or WhatsApp at +61 406 650 510 within 48 hours of receiving your order. Please allow up to 24 hours for a response. Returned items must be sent back within 2 days of delivery in their original packaging and unused condition.

Important: For damage claims, an unboxing video (from the moment the package is opened) is required as proof. Claims without video evidence will not be accepted.

Eligible Returns:

• Items damaged during shipment (with valid unboxing video evidence)

Non-Eligible Returns:

• Items damaged due to wear and tear

• Change of mind

• Items that do not suit your preference

• Items that do not fit (product dimensions are clearly listed in the descriptions)

• Opened or used items

• Earrings or nose pieces (due to hygiene reasons)

Exchanges

We do not accept exchanges due to change of mind or suitability. All product specifications, including size and weight, are available on each product page to help you make an informed purchase.

Order Cancellations

We do not accept cancellations once the order has been dispatched. If you require further information about a product before purchase, please message us on Instagram or WhatsApp at +61 406 650 510.